Privacy Policy

1. Introduction

Shine Car Detailing Inc., doing business as Shine Vehicle Care ("Shine," "we," "our," or "us"), is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our on-site vehicle care services, website, and mobile application.

Shine operates as a vehicle care amenity within residential communities, providing scheduled services ("Shine Days") directly where residents park.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following:

• Name, email address, and phone number
• Vehicle information (make, model, color, license plate)
• Property or community information (to confirm service eligibility)
• Payment information (processed securely through third-party providers such as Stripe)
• Account credentials and preferences
• Service history, bookings, and subscription details

2.2 Location & Property Information

We collect limited location-related data to:

• Confirm whether your property is within a Shine service area
• Determine service availability and scheduling
• Associate your account with a participating residential community
• Improve operational planning and coverage

We do not track real-time GPS location for continuous monitoring.

2.3 Usage Data

We may collect:

• Website and app usage patterns
• Booking frequency and service preferences
• Communication interactions (emails, support requests)
• Device and browser information (IP address, device type, etc.)

3. How We Use Your Information

We use your information to:

• Provide and operate Shine's on-site vehicle care services
• Schedule and manage Shine Days at participating properties
• Process payments and manage subscriptions
• Communicate service confirmations, updates, and reminders
• Improve our services, operations, and user experience
• Provide customer support
• Send relevant updates, promotions, or service announcements (with consent)
• Maintain safety, security, and fraud prevention
• Comply with legal obligations

3.1 Email Notifications

We use email notifications to deliver account and service communications that are essential to using Shine, including booking confirmations, scheduling updates, receipts, billing notices, and support messages.

Certain non-essential marketing emails may be optional based on your communication preferences, but transactional and operational emails are required for us to provide and support the service.

3.2 SMS & MMS Notifications

We may use SMS and MMS notifications for time-sensitive service operations, such as service reminders, arrival notifications, vehicle readiness updates, account security alerts, and urgent service changes.

These message channels are used to help ensure reliable service delivery and account management. Message frequency may vary, and message/data rates may apply depending on your mobile carrier plan.

4. Information Sharing and Disclosure

We do not sell your personal information.

We may share information only in the following cases:

• Service Providers: Trusted vendors (e.g., payment processors, infrastructure providers)
• Payment Processing: Secure third-party providers such as Stripe
• Property Coordination: Limited information may be shared with your property only as necessary to operate the amenity (e.g., participation metrics, not sensitive personal data)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In the event of a merger, acquisition, or asset sale
• With Consent: When you explicitly authorize it

5. Data Security

We implement appropriate safeguards, including:

• Encryption of sensitive data in transit and at rest
• Secure payment processing (we do not store full payment details)
• Role-based access controls
• Authentication and account protection measures
• Internal training on data handling
• Incident response procedures

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Request a copy of your data (data portability)
• Opt out of marketing communications
• Withdraw consent where applicable

To exercise these rights, contact us at the email below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember preferences and login sessions
• Analyze usage and improve performance
• Support booking and account functionality

You can manage cookies through your browser settings.

8. Children's Privacy

Shine's services are not intended for individuals under 13. We do not knowingly collect personal data from children.

If you believe a child has provided information, please contact us so we can remove it.

9. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Maintain business and financial records
• Comply with legal obligations

When no longer needed, data is securely deleted or anonymized.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

We will notify you by:

• Updating this page
• Sending email notifications (if applicable)
• Posting notices within our platform

Continued use of our services constitutes acceptance of updates.

11. Contact Us

Shine Car Detailing Inc. (DBA Shine Vehicle Care)